Welcome to The Why Builder’s website (the “Site”). By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully. If you do not agree with them, you may not use the Site or our services.

1. Overview

The Why Builder (“Company,” “we,” “us,” or “our”) specializes in providing business consulting and optimization services for clinician-owned private practices. These terms govern your use of our Site, services, and related content.

2. Use of the Site

You may use the Site only for lawful purposes and in accordance with these Terms. By accessing the Site, you agree not to:

- Violate any applicable local, state, national, or international law or regulation.

- Interfere with or disrupt the operation of the Site.

- Transmit any harmful code, such as viruses, malware, or phishing schemes.

- Attempt to gain unauthorized access to any part of the Site, including servers, systems, or networks.

3. Intellectual Property

- All materials, tools, systems, processes, and content created by The Why Builder, including but not limited to templates, training materials, workflows, and custom software, are and remain the exclusive property of The Why Builder.

- You are granted a non-exclusive, non-transferable license to use these materials solely for your internal business purposes while engaged with our services.

- Reselling, redistributing, or modifying our materials for commercial purposes is strictly prohibited without prior written consent.

- Upon termination of services, your license to use The Why Builder’s proprietary materials is revoked, and you must cease all use immediately.

4. Ownership and Responsibility for Data

- You retain ownership of any data you input into our systems or generate using our tools (e.g., patient information, analytics, or business metrics).

- It is your sole responsibility to ensure that this data is backed up securely and managed in compliance with applicable privacy and data security laws, such as HIPAA.

- If you decide to terminate your services with us, it is your responsibility to download and secure your data prior to the termination date. The Why Builder is not liable for any data loss after the termination of services.

5. Services and Payment

- The Why Builder offers consulting services, practice management systems, and training resources.

- Payment terms for services, including one-time fees or subscriptions, will be detailed in specific agreements or invoices.

- Failure to make payments on time may result in suspension or termination of services.

- Refunds will be provided only as outlined in specific service agreements.

6. 90-Day Money-Back Guarantee

The Why Builder offers a 90-day money-back guarantee for specific services as outlined in the applicable service agreement. To qualify for the guarantee, the following conditions must be met:

- You must demonstrate that you have implemented our recommended strategies or tools in good faith.

- You must have attended at least 90% of scheduled meetings or sessions with our team.

- All payments must have been made on time as per the agreed-upon payment terms.

- Any concerns or issues must have been communicated to us in writing as soon as they arose, and you must have given us a reasonable amount of time to address and resolve those issues.

- You must submit a written request for a refund within 90 days of the service start date, detailing why the services did not meet your expectations.

This guarantee applies only to services explicitly covered by the agreement. Beyond the 90-day period, or for services not covered by the guarantee, The Why Builder makes no guarantees regarding specific results, as success depends on various factors outside of our control.

7. Disclaimer of Warranties

The Site and our services are provided "as is" and "as available," without any warranties of any kind, express or implied. The Company disclaims all warranties, including but not limited to:

- Merchantability,

- Fitness for a particular purpose, and

- Non-infringement.

We do not warrant that the Site or services will be uninterrupted, secure, or error-free.

8. Limitation of Liability

The Why Builder is not liable for any indirect, incidental, or consequential damages resulting from:

- Use or inability to use the Site,

- Reliance on the information provided, or

- Issues arising from third-party actions.

Our total liability for direct damages is limited to the amount paid for our services during the preceding 12 months.

9. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

10. Third-Party Links

The Site may include links to third-party websites or services. These links are provided for convenience only, and we are not responsible for the content or practices of third-party sites. Your use of third-party sites is at your own risk.

11. Termination

We reserve the right to terminate or suspend your access to the Site or services without notice if we believe you have violated these Terms or engaged in unlawful activity.

12. Governing Law

These Terms and any disputes arising from your use of the Site or services will be governed by and construed in accordance with the laws of Florida, USA, without regard to conflict of law principles.

13. Modifications

We may revise these Terms at any time without prior notice. Continued use of the Site or our services constitutes acceptance of the updated Terms. Please check this page regularly for updates.

14. Contact Information

If you have any questions or concerns regarding these Terms, please contact us.