General FAQ

Answers to our most commonly asked questions.

Do you work with any type of practice?

We focus exclusively on clinician-owned psychiatry practices—whether you’re just starting, growing, or need help turning things around. While we may expand to other specialties in the future, right now we only work with psych offices.

Why do you work only with clinician-owned practices?

Our program works best when decisions can be made quickly and efficiently. Corporate or group-owned practices often come with too much red tape, slowing down progress. We’re here to get results, not wait on bureaucracy.

How is your program tailored to psychiatry practices?

Since 2019, we’ve worked exclusively with mental health clinics offering psychiatry, therapy, and TMS. Our medical director, Dr. Mizyl Damayo, has been a board-certified psychiatrist since 2006. Everything we do—from systems to marketing—is built specifically for mental health clinics owned by clinicians. We know your world, and we’ve designed everything to fit it.

I am thinking of starting my own practice but don't know where to start.

We can help you launch your practice from scratch. The first step is to schedule a discovery call to discuss your goals and where you are at in your journey to owning a practice. After the call you leave with answers to your questions and a blueprint for building a successful practice for no cost, the discovery call is absolutely free!

What services do you offer to private psychiatry practices?

1. An All-in-One Practice Management Platform designed specifically for psychiatry offices.

2. Business Coaching to build a high performing team and help you reach your financial goals.

3. Online Learning Platform to help build a team of highly skilled A-Players.

4. TMS Accelerator Program to fill your chair every week.

How will you help me get new patients?

We’ve built a fully automated sales funnel to keep your practice growing. Using Facebook Ads, Google Ads, Google Reviews, a well-crafted website, email and text campaigns, and staff sales training, we make sure every dollar you spend gets a return. The goal? Have a steady stream of new patients and keep your providers schedule full.

Psych Practice Management Platform FAQ

The all-in-one platform that consolidates multiple softwares into a single, cost effective solution.

What is a psych practice management platform?

Our psych practice management platform consolidates various tools—like sales, marketing, training, and workflows—into one cohesive system. It eliminates the need for juggling multiple software systems, reducing complexity and improving efficiency.

How will this help my practice?

This platform streamlines your operations, automates routine tasks, and simplifies patient communication. It allows your team to focus on delivering a 5 star experience for your patients while reducing errors and administrative burdens. It also supports marketing and reputation management to attract and retain more patients.

How much does it cost?

Visit our pricing page for details.

Is this something I can setup myself?

Our platform is designed so that anyone can set up your account with basic technical skills. We have created video tutorials and step by step guides to make the setup is straight forward.

If you are not comfortable with technology, we also offer a "white glove" Done-For-You (DFY) service. By choosing this service, you can save time and focus on other priorities of the business while professionals handle the technical setup.

How long will it take me to set up my account so I can start using it?

This depends on your technical skills but for someone who is tech savvy, they can usually get their account setup in approximately 8-12 working hours.

What type of training and support do you provide?

All clients are assigned an onboarding specialist. Included is a 1 hour training session via zoom so we can walk you through our platform and answer all your questions. All accounts have unlimited email & text support. If you purchase the team or business coaching package, you receive unlimited live zoom support. We also have a complete library of video tutorials and step by step guides.

Will you help me migrate from my current platform to yours?

We do offer migration services. To get a quote, please contact us so we can ask a few questions that will help us better understand your migration requirements. On average migration services typically range from $2000-$5000 depending on the scope of the project.

Will you help me setup my website?

If you purchase the white glove setup add-on we will help you customize your website. Customizations are limited to the existing pages in our website template. Any additional pages will be additional. Contact us if you are interested in building custom pages.

How much will I save?

Savings is broken down into 2 parts. The first savings is the cost by significantly reducing the amount of different softwares needed. The second savings is the time and headaches by streamlining workflows, reducing human errors, and seamless integration between each module which gives more time to your staff to focus on booking appointments and patient support.

Do you require a contract?

We do not have a contract. Every account is month to month. We believe in freedom and no one should ever pay for something they are not happy with.

What if I already have some of this software?

The AiO platform can complement or replace existing tools depending on your current setup. You can phase out redundant systems to maximize efficiency or integrate specific features into your existing workflow. We love simplification and saving money!

What if I'm not happy using your platform?

If you are not happy for any reason, simply cancel your subscription and you will not be billed anymore.

Can this platform replace my EHR or billing software?

No, the AiO platform is designed to complement, not replace, EHR and billing systems. It focuses on sales, marketing, communication, and administrative workflows.

Can this integrate with my EHR?

We currently do not offer direct integration with any EHR. As our client base grows, we will be able to offer direct integration with the most popular EHR's.

How can I get started?

Getting started is simple:

1. Purchase the right plan for you

2. Setup your account

3. Begin using the platform.

Business Coaching FAQ

Help get your entire team focused on achieving your practice goals

What is business coaching, and why does my practice need it?

Business coaching is a structured process where an experienced coach helps you develop strategies to improve your practice’s operations, revenue, team performance, and overall efficiency. If you're feeling overwhelmed, struggling with growth, or looking to create a high-performing practice without trial and error, business coaching can provide the exact roadmap and accountability you need to succeed.

How long do I need business coaching?

The length of coaching depends on your specific goals and challenges. Some clients work with us for a few months to solve immediate problems, while others continue long-term for ongoing guidance as their practice grows. We typically recommend at least 3 to 6 months to see significant improvements, but the ideal timeline varies for each practice.

Will you also coach my office manager?

Yes! We don’t just focus on you as the owner—we offer training and 1-on-1 coaching for your office manager. Our goal is to build a high-performing, well-trained team that can operate efficiently and support your practice’s growth.

Will you also coach other team members that is not an owner or office manager?

Absolutely, if you would like us to offer coaching to other team members such as office staff or clinicians please contact us. The business coaching package only includes 1 weekly coaching session for the leadership team and 1 weekly coaching session for the office manager.

What if I don't have an office manager or team yet?

We work with practices at any stage. If you’re solo, we’ll help set up systems and workflows to prepare for future growth, including guidance on hiring key team members when the time is right.

How do the coaching sessions work?

Our coaching sessions are conducted via zoom calls.

The weekly leadership call is 45 minutes. In this call we will review your key performance indicators (KPI's), discuss your practice's current challenges, set clear action steps for the following week, and provide guidance on execution.

The weekly 1-on-1 coaching session with the office manager is 30 minutes. We get more tactical here by helping your office manager work through the top issues one at a time.

Can you help with marketing and getting more patients?

Yes, we provide proven strategies for digital marketing, referral networking, and patient engagement to help you increase patient volume and build a steady flow of new appointments.

Will I see a return on investment?

Absolutely. Our coaching focuses on measurable improvements, such as increasing revenue, improving team efficiency, and reducing wasted time. Many clients see a significant return by implementing our strategies within the first few months.

What if I’m not sure if coaching is right for me?

We offer a free discovery call to understand your practice’s needs and determine if coaching is the right fit for you. There’s no pressure—just a conversation to see how we can help.

How do I get started?

Simply reach out to us to schedule a free discovery call. We’ll discuss your goals, assess your challenges, and map out a plan to get your practice running at its best.

TMS Accelerator FAQ

Avoid major setbacks and build a profitable TMS program, faster and easier.

Will you run my TMS program?

No, but we’ll be with you every step of the way to teach your team how to run it effectively. Think of us as your guide—providing the training, tools, and strategies you need to create a profitable TMS program. You’ll learn everything you need to succeed without being dependent on outside help.

How much does this cost?

Our program is designed to grow with your practice. There is a $1,000 per month program fee plus $500 per mapped patient. The chair alone will be a big investment and we want to make sure your practice is profitable right away. Schedule a discovery call and we will break it all down for you.

Do you recommend a specific brand of chair?

We have a very short list of brands we trust and recommend. Do not ever buy a chair that has a per session fee and does not have a technical support team inside the US. Also, any company that says they will market for you and help you fill up your chair is fake news. Ultimately at the end of the day you are the only person that will fill up your chair.

Will you help me with the billing?

We won’t do the billing for you, but we’ll make sure your biller and coordinator become experts at billing. This includes training them on maximizing reimbursements, understanding payer requirements, and avoiding the common errors that lead to denied claims.

Can existing staff take on TMS responsibilities, or do I need to hire new employees?

In most cases, your front office team can handle TMS responsibilities with the right training and adjustments to their roles. We’ll help you assess your team’s capacity, provide cross-training, and make sure your program doesn't ever get stuck due to lack of properly trained staff.

What is the role of a TMS Coordinator, and how do I train them?

The TMS Coordinator is the backbone of your program. Their main job is keeping your TMS chair full. They’re also responsible for ensuring patients have a VIP experience from start to finish. We provide the best training to equip your TMS Coordinator with the skills and mindset to succeed.

How do I educate my existing patients about TMS?

We’ll help you create materials, implement campaigns, and train your team to explain the benefits and process of TMS effectively. We'll make sure every clinician on your team knows how to sell TMS to the right patients. When patients are educated and inspired, they’re more likely to engage with treatment.

What is the typical return on investment (ROI) for a TMS program?

A well-run TMS program can generate significant revenue, with many practices breaking even within a few months. Beyond that, it can become the most profitable service in your practice, especially when combined with a proven sales process and maximizing clinical outcomes. We’ll help you design a program that delivers attractive ROI and the best patient experiences.

What are the common pitfalls of starting a TMS program, and how can I avoid them?

The most common pitfalls include underestimating the importance of staff training, struggling with identifying TMS candidates, and making costly mistakes with billing. These challenges can derail even the most experienced practice owners. That’s why we offer a proven roadmap that eliminates guesswork, reduces costly trial-and-error, and sets you up for success from day one.

Online Learning Platform FAQ

24/7 access to essential and advanced training courses and tools to help your team to level up.

Why should I invest in training my team?

Your team is the heart of your practice. When your staff has the tools, skills, and mindset to excel, your practice becomes more efficient, your patients experience exceptional care, and you, as the owner, can focus on growth rather than micromanagement. Investing in training is an investment in creating a thriving culture, high-performing team, and a practice that practically runs itself.

What types of training are most effective for a private psychiatry practice?

Training should be comprehensive, covering front office essentials, soft skills, digital expertise, and clinical excellence. Programs like cross-training, leadership workshops, and problem-solving sessions ensure that everyone on your team knows how to become an A-Player, give all patients a 5 star experience, and operate like a professionally ran company.

How do I know this investment will pay off?

A well-trained team reduces errors, increases patient satisfaction, and contributes directly to revenue growth by improving operational efficiency and reducing costly mistakes. Practices that focus on skills development also report higher employee retention, saving money on turnover and training new hires.

I’m busy running my practice. I don't have time to train my team?

We understand that time is your most valuable resource. That’s why we provide a blend of online courses, 1-on-1 coaching, and team workshops that fit seamlessly into your practice’s schedule. Our training is designed to work seamlessly with your office and providers schedules.

What specific results should I expect from training my team?

- For Front Office Staff: Enhanced scheduling, billing, and patient communication. Cross-training ensures they can adapt to any role.
- For Leadership: Managers and team leads improve decision-making, strategic thinking, and team-building capabilities.
- For Clinical Staff: Better clinical outcomes, maximizing reimbursements, and implementing cutting-edge treatments like TMS and precision psychiatry.

How does investing in team training improve my bottom line?

-Efficiency: Your team will work smarter, not harder. By doing everything with a leadership mindset you will have a team of problem solvers and A-Players.
- Patient Retention: Happy patients stay longer and refer others, directly boosting your revenue.
- Optimized Services: Programs like TMS Accelerator train staff to create exceptional patient experiences, ensuring a full pipeline of high-value services.

What’s the risk of not investing in my team?

Practices without a well-trained team often struggle with high turnover, inefficiencies, and missed growth opportunities. Patient care suffers, leading to poor reviews, fewer referrals, and reduced revenue.

How can I track the success of team training?

We help you implement measurable KPIs such as appointment conversion rates, patient satisfaction scores, and employee performance metrics. Regular reviews ensure that your training investment delivers an ROI.

What sets your training programs apart?

Our system is psychiatry-focused, leveraging years of expertise in private practice management. We offer a custom-built management platform, leadership coaching, and proven processes designed specifically for clinician-owned practices.

Is this approach right for every practice?

If you’re a clinician struggling with underperforming staff, inefficiencies, or stagnant growth, our training system is tailored for you. It’s perfect for practices seeking sustainable success, happier teams, and a better work-life balance for the owner.

What are my next step?

Start by scheduling a discovery call. Together, we’ll identify your practice’s unique needs, create a custom training plan, and set measurable goals for success. Your team—and your bottom line—will thank you.

Are you ready to supercharge your practice?

Create a profitable practice and a high-performing team.